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If you do not see those options or no policies display on that page, the Microsoft 365 user you have used to log in does not have sufficient permissions to make these changes. Log in to Microsoft 365 Defender as a Microsoft 365 administrator and chooseĮmail & collaboration > Policies & rules > Threat policies > Anti-spam policies or head directly to the Anti-spam settings page here:

Enable Automatic External Forwarding for Individual MailboxesĮnable Automatic External Forwarding for All Mailboxes.

Enable Automatic External Forwarding for All Mailboxes.

Choose the option that best fits your organization Reach out to your reseller or Microsoft support if you are unable to follow the directions here or encounter any errors. Note: The menus and options you see in your Microsoft 365 account may vary depending on several factors, including the level of service you have with Microsoft or if you purchased Microsoft 365 through a reseller.

Choose the option that is best according to your organization's security policies. You may choose to enable automatic forwarding for all mailboxes in your Microsoft 365 account, or enable it only for the mailboxes you're forwarding to Help Scout. If your Microsoft 365 service was purchased through GoDaddy, you should not continue with the instructions below as they have their own method for changing these settings as outlined in their help here: Microsoft 365 from GoDaddy Help: Enable external email forwarding Below you will find a step-by-step guide for changing the specific portion of the automatic forwarding settings needed to work with Help Scout. For Microsoft 365 AdministratorsĬonfiguring external email forwarding in Microsoft 365 is Microsoft's documentation of the security features they've put in place.

We’ve created this guide to help your administrators find and change the outbound spam protection policy that is blocking your forward.

Your Microsoft 365 administrator will need to allow automatic external forwarding for any 365 based email addresses you want to forward to Help Scout. This bounce does not mean that Help Scout rejected the message though we know it sounds like that is what it says - in fact Microsoft 365 did not attempt to deliver it to Help Scout because your Microsoft 365 account is set to not allow automatic external forwarding. Please contact your administrator for further assistance. You will see a specific bounce message in your inbox at Microsoft 365 after attempting to set up forwarding to Help Scout if you need to adjust this setting. The text of the bounce will include this line:ĥ50 5.7.520 Access denied, Your organization does not allow external forwarding. Microsoft 365 accounts default to block automatic email forwarding as part of their outbound spam protection. When setting up forwarding from Microsoft 365 based email to Help Scout, you may need take an additional step to complete the process.

Enable External Forwarding in Microsoft 365